Can anyone print?
Do any other users have the same printing problem?
Have you restarted the printer and computer?
Describe the problem you’re having:
For faster service, please provide as much information as you can
Queue name (if printer is networked):
Is your computer new?
Has your computer recently been re-imaged?
Has your computer recently had virus or malware remediation?
Has the printer been repaired recently?
Who currently has rights to the printer (printer information and AD information)?
Is the network card being detected?
Is the network cable plugged in?
Is there a good patch cable?
Is the network jack working?
Does the printer have an external Jet Direct Box?
Does it print via IP?
Printer web interface (to check IP address)
Physical inspection of printer:
Error messages or lights:
Current firmware version:
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ITS Service Desk (909) 621-8061