Your Name
Your Email
Your Department:
Can anyone print? Yes No
Do any other users have the same printing problem? Yes No
Have you restarted the printer and computer? Yes No
Describe the problem you’re having:
For faster service, please provide as much information as you can
Printer model
Printer location
Queue name (if printer is networked):
Is your computer new? Yes No
Has your computer recently been re-imaged? Yes No
Has your computer recently had virus or malware remediation? Yes No
Has the printer been repaired recently? Yes No
Who currently has rights to the printer (printer information and AD information)?
Is the network card being detected? Yes No
Is the network cable plugged in? Yes No
Is there a good patch cable? Yes No
Is the network jack working? Yes No
Does the printer have an external Jet Direct Box? Yes No
Does it print via IP? Yes No
Printer web interface (to check IP address)
Physical inspection of printer:
Error messages or lights:
Current firmware version:
