Support and software provided by ITS for personally owned or purchased computers

One of the popularly searched articles in our Knowledge Base at kb.pomona.edu.

Antivirus

Pomona College provides Microsoft Security Essentials (Windows) and McAfee VirusScan (Macintosh). To install the antivirus software, make sure you remove any preinstalled antivirus software and then visit:
http://antivirus.pomona.edu

You can do this from home, but you will need your Pomona login and password to access some of the installers.

Microsoft Office

Pomona College also has a site license for Microsoft Office. For installation instructions, please choose one of the links below based on the version of Office that you need:
- Microsoft Office 2011 (Macintosh)
- Microsoft Office 2007 (Windows)
For Microsoft Office 2010 (Windows), you can purchase a copy of the Microsoft Office 2010 (and other software) media for a significant discount at OnTheHub.com (see instructions below) or CollegeBuys.com.

Microsoft Office Outlook email setup

To setup the email software that comes with either version of Microsoft Office, please choose one of the links below based on the version of Office that you installed:

- Microsoft Outlook 2010/2007 for Windows (students, click here) (faculty/staff, click here)
- Microsoft Outlook 2011 for Macintosh (students, click here) (faculty/staff, click here)

Other software

Other software applications that you may see on lab, classroom and other college owned computers are not available for personally purchased computers.

However, there are many software applications available through the college’s terminal server, such as Frontpage, Dreamweaver, Acrobat, Photoshop, Stata, SPSS, Eviews, Endnote & many more. For details, please click here for instructions.

Work-At-Home Purchasing of Microsoft Software
As part of the College’s Campus Agreement contract with Microsoft, faculty, staff and students may purchase the following products from Microsoft as part of a work at home clause in our contract:

- Windows 7 Operating System (Upgrade)
- Office 2010 (Windows)

CAUTION:
ITS strongly recommends the purchase of the installation CD mail order option so that you will receive installer disks in the mail. The download option requires that the purchaser has a DVD burner drive and is able to make the installation disks on their own.

To purchase:

Open a web browser and visit http://pomona.onthehub.com

If you are a Pomona College faculty or staff member, click on the Faculty/Staff tab.
If you are a Pomona College student, click on the Student tab.

The first time you attempt to place something in your shopping cart, you will be asked to sign in, or if this is your first time visiting the site you will be asked to register.

It is important that you use your full pomona.edu email address (i.e., ces04747@pomona.edu (faculty/staff), ces02010@mymail.pomona.edu (students)) both as your login name and as the email address you supply as part of the registration process. The validation of the fact that you are an employee or student of Pomona College is done via the pomona.edu email address.

Installation instructions are included with each product.

PLEASE NOTE:
ITS does not provide support for the installation of any of this software on personally owned computers.

If you have questions or you encounter problems using the OnTheHub website to make a purchase, please click here to visit the OnTheHub support page.

Posted in Display, News, Status Updates

About that Spam

Some of you have expressed curiosity about how much spurious email is actually getting blocked from hitting your inboxes so I asked one of our Systems Engineers, Steve Moss, about that. He sent me this chart:
Screenshot

That’s probably going to look a little tiny but basically, of the 797,601 message that came in last week (May 1 – May 6), 662,709 messages were interpreted as Spam and 8,747 messages had viruses.
Those who are nefarious will still get through to us but I’d say we’re still well defended!

Posted in News

A little bit about our guidelines for lending equipment

As the semester draws to a close, our needs for technology seem to increase. With that in mind, I’d like to publish the ITS Loaner Equipment Policy in case you should need a laptop or a projector etc.

Loaner Equipment Policy

The ITS Loaner Pool is a collection of computing and other electronic equipment maintained for the use of the faculty and staff of Pomona College. Originally an academic resource, its intention was to support the academic mission of the college by giving faculty prime access to laptop computers, digital cameras, and projectors on a first-come, first serve basis and has now been expanded to provide staff of the college with college work-related needs access to the loaner pool as well.

The primary objective of the loaner pool is to support the academic mission of the college by providing for the temporary use of specialized equipment, thus academic needs shall take precedence when there are competing requests for the same piece of equipment. This equipment includes portable computing and projection equipment and portable cameras. The equipment pool may expand as new technologies become available that would be useful on a temporary basis.

Following are the guidelines for the creation and use of Pomona College ITS Equipment Loaner Pool.

  • Equipment in the loaner pool will be reviewed periodically for its usefulness to the community. A life-cycle replacement scheme will be put in place to insure that only reliable equipment, compatible with current campus standards, is available for use.
  • The borrower must provide a minimum of one dayper piece of borrowed equipmentprior to the time they need it in order to allow adequate time for ITS staff to check it and set it up for lending out.
  • A budget number must be provided at the time of the request or at least prior to pickup of the item(s) to secure the equipment for loss, theft, or damage..
  • Equipment shall only be released to Pomona College Faculty or Staff, not to students or members of the other Claremont Colleges. When checking out materials, the borrower agrees to assume financial responsibility for lost, stolen or damaged equipment.
  • It is expected that all equipment will be returned in essentially the same condition it was in when it was borrowed. All cases, covers, cables and other paraphernalia should be returned intact. A document listing all of this equipment will be given to the lender at the time of checkout. This list will be used to verify that all items have been returned. The borrower will be responsible for any lost or damaged items, outside of normal wear and tear.
  • Normally equipment, such as laptops, will be loaned for a period not to exceed one week for college-related business. Faculty may request an extension to accommodate travel to conferences or other extended absences from campus. Approval of an extension is subject to the advance availability of the item(s) borrowed.
  • Equipment may not be rescheduled continuously. The borrower should return the equipment for a period at least equal to the original loan period. For example, a laptop may be borrowed for a week, returned for at least a week, and then will be eligible to be borrowed again by the same individual.
  • Students may only use loaner pool equipment on projects sponsored by faculty or staff members. The faculty or staff member must assume responsibility for the equipment and must personally take possession of the equipment from ITS abiding by numbers 4 and 5 above. There will be no exceptions to this rule.
  • At the end of each fiscal year, ITS will review Equipment Borrowing requests and make recommendations to departments regarding requesting budget during the E&A process for adequately provisioning department technological needs.

To request Loaner Equipment, please send an e-mail message to servicedesk@pomona.edu and include the following information

· Equipment requested (if you are requesting a laptop, make sure to specify Mac or PC)
· Period of Loan
· Account number to secure the equipment for loss, theft or damage
· Any special requirements (software, hardware)

If you are not familiar with the use of the equipment borrowed, please contact us in advance to schedule a quick tutorial when picking up your equipment.

Posted in News

You asked, we listened

During the summer months, ITS will be reviewing its ticketing system (also known as “Footprints”) in order to offer clearer communications, more efficient conversation threads and better accessibility. We feel it’s an important tool in both troubleshooting and communication but we also understand that some work will be required to make it a simple tool versus an unwieldy and sometimes obfuscating level of interference between ITS and you. As we work through this, we’ll be asking you for your feedback and assistance with a view to a cleaner rollout in months to come. In the meantime, if you have suggestions you’d like to offer, please feel free to email me, Julie Journitz, at jj014747@pomona.edu.

Posted in Display, News

Most Popular Article in the Knowledge Base in March

(To access the Knowledge Base at any time, log in at http://kb.pomona.edu and do a keyword search)

Remote Desktop connection to Pomona College owned software and network resouces (AcadTS & AdminTS)

Details:

The terminal servers (AcadTS and AdminTS) are virtual Windows workstations environments that are available for faculty, staff, and students who need access to software that can only be installed on Pomona College owned computers.

The terminal servers will also provide access to user data much like what one would see on a lab, classroom or office computer. With the terminal servers, one can also access Claremont College Library online resources, something that can’t be done otherwise off campus.

The AcadTS terminal server will have applications suited more for students, faculty and academic staff.

The AdminTS terminal server will have applications suited more for administrative staff only.

The terminal servers can be run on or off campus on a device with an internet connection that can run remote desktop services (Windows, Mac, iOS, Android, etc).

With the terminal server, the following software is available:

Microsoft Office (Word, PowerPoint, Excel, etc)
Microsoft Office Proofing Tools
Microsoft SharePoint Workspace
Adobe CS5 Suite with:
– Acrobat,
– Photoshop
– InDesign
– Illustrator
– Flash (not just player)
– Dreamweaver
IBM (SPSS) Statistics
ATLAS.ti
Endnote
Matlab plus Optimization Toolbox
Mathematica
Stata
APL + Win
HyperResearch
ArcGIS
Eviews
SnagIt
and more

For detailed instructions, click here and log in: Remote Desktop connection to Pomona College owned software and network resouces (AcadTS & AdminTS)

Posted in Display, News